Return Policy

Return Policy

We offer a 90-day money back guarantee, less ALL-Actual shipping charges (including those associated with any promotions) so long as your order was placed directly with Colgate. Orders placed with other retailers follow the return policy of those retailers. Please contact us at 404-681-2121 or email us at support@colgatekids.com to request a return authorization number prior to mailing your product back to Colgate.

Damaged Shipping Policy

Any products damaged in transit will be replaced at our expense as long as you follow the following procedure. For products that require a signature, the shipment must either be refused (for severe damage) or clearly marked as damaged on the delivery receipt when you sign for the shipment. Colgate must be notified within 72 hours in order to allow Colgate to file a claim. Without marking the delivery receipt, we will have no recourse with the freight carriers. 

Orders Refused on Delivery 

If you refuse your order upon delivery (for reasons other than damage), you will be responsible for outbound shipping (including promotional shipping) and any return shipping costs. If you need to cancel or change your order, please contact us immediately before the item is shipped.